The terms of working together.

This website is run by Stitch Bliss, with its studio at UG-30, Atlanta Shopper, near Reliance Market, Vesu, Surat, Gujarat, 395007. “We”, “us” and “Stitch Bliss” mean that business. “You” means the person using the site or placing the order.

By using the site or placing an order you agree to these terms. If you do not agree, please do not use the site.

• You must be 18 or older to place an order or rent an outfit. Someone younger may order through a parent or guardian.
• Give us accurate contact and delivery details and keep them up to date. We send order updates and refunds based on them.
• Keep your sign-in details private. You are responsible for activity on your account; tell us straight away if you think someone else has used it.
• We may suspend an account used for fraud, abuse of our staff, or misuse of the site.

1. Inquiry. You choose a design, share notes, references and measurements, and send an inquiry. Prices shown on the site are indicative starting prices, not an offer.
2. Quote. We review the brief and send a quote with the final price, the advance due and an estimated timeline.
3. Acceptance and payment. A contract is formed only when you accept the quote and we confirm receipt of the advance or full payment.
4. Making and tracking. Your order moves through Received, Cutting, Stitching, Quality check and Ready. You can follow each stage in your account.

Items bought straight from the bag at the price shown follow the same terms: the order is confirmed when we confirm your payment and the fit details with you.

• All prices are in Indian rupees (INR). The amount in your quote or at checkout is the total you pay, plus the delivery charge if you choose home delivery.
• Where a quote asks for an advance, the balance is due before dispatch or collection.
• Online payments are processed by our payment partner. We never see or store your full card details. UPI payments made directly to us are confirmed once we match your payment reference.
• If a price on the site is clearly wrong because of a typing or technical error, we will tell you before you pay or, if you have already paid, offer you the correct price or a full refund.

We make your piece to the measurements confirmed with you before cutting. If you provide your own measurements or a sample garment, please check them carefully; our fit guide explains how.

Fit adjustments to the confirmed measurements are free within the period in our Delivery & Returns policy. Changes to the agreed design, or to measurements after cutting, may be charged; we will tell you the cost before doing the work.

• Photos and illustrations on the site show the design. Colours can look different on different screens, and fabric shades vary between batches.
• Hand embroidery, prints and handwork vary slightly from piece to piece. This is the nature of handmade work, not a defect.
• Any material difference from the confirmed design is a defect, and we will put it right as set out in our policies.

• When you give us your own fabric or a garment for alteration, we take reasonable care of it while it is with us.
• We will tell you before starting if we think the fabric is unsuitable, too little for the design, or likely to shrink, bleed or fray. If you ask us to go ahead, we are not responsible for those inherent properties.
• If we damage your fabric or garment through our own fault, we will repair it or pay you its fair value.

Timelines are estimates we confirm with you, and depend on prompt measurement confirmation and payment. Delivery charges, transit times and collection are explained in our Delivery & Returns policy. Responsibility for the parcel passes to you when it is delivered to your address or collected from the studio.

Cancellations and refunds follow our Cancellation & Refund Policy. Returns, fit support and defects follow our Delivery & Returns policy. Outfit rentals follow our Rental Policy.

• Reference images, photos and notes you upload are used only to quote for and make your order.
• We will not publish photos of you or your order without your permission.
• When you post a review, you allow us to show it, with the name on your review, on our site and social pages. Reviews must be honest and about a real order. We may remove reviews that are abusive, unlawful or unrelated.
• Do not upload anything you do not have the right to share.

The Stitch Bliss name and logo, our photographs, designs, text and the site itself belong to us or our licensors. You may share links and view the site for personal use, but you may not copy, sell or reuse our content commercially without written permission.

Do not misuse the site: no attempts to break or overload it, gain access to other accounts, place fake orders, or use automated tools to copy its content.

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. Our total responsibility for any order is limited to the amount you paid for that order.

We are not responsible for losses that were not foreseeable, for business losses, or for delays caused by events outside our reasonable control, such as natural disasters, strikes, courier disruption or government action. If such an event affects your order, we will tell you and you may cancel for a full refund. Nothing in these terms limits liability that cannot be limited under Indian law.

These terms are governed by the laws of India. We will always try to resolve a problem with you directly first. Subject to your right to approach a consumer commission under the Consumer Protection Act, 2019, the courts at Surat, Gujarat have jurisdiction.

We may update these terms from time to time; the date at the top shows the latest version. The terms in force when you accepted your quote or paid apply to that order.

If you have a question or a complaint about an order, a payment, a refund or your personal data, contact our Grievance Officer. We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.

Please quote your order number if your message is about an order. If you are not satisfied with our response, you can approach the National Consumer Helpline (1915 or consumerhelpline.gov.in) or the consumer commission under the Consumer Protection Act, 2019.