01
Timeline
A production estimate is shared before cutting. Bridal and heavily embellished pieces require longer, individually confirmed schedules.
Client care
Delivery with the same care as the making.
Made-to-measure timelines are confirmed after your fit review. You will see progress in your account and receive a message when the piece is ready.
02
Delivery or collection
Choose insured delivery at checkout or collect from our Vesu atelier after your final quality check.
03
Made-to-measure returns
Because each piece is cut for one client, standard change-of-mind returns do not apply. Construction or fit concerns are reviewed by the atelier.
04
Report an issue
Contact us promptly with your order number and clear photographs. We will assess the most appropriate alteration, repair or resolution.