Clear rules, before you pay.

The stage is the one shown on your order at the moment we receive your cancellation request. You can see it any time under My orders.

Send us your order number and a request to cancel by WhatsApp or phone on +91 78618 22136, or by email to [email protected]. The time we receive your message decides the stage that applies, even if we reply later.

We confirm every cancellation in writing with the refund amount and how it is worked out. Before you have paid, an inquiry or quote can be withdrawn at any time with nothing to pay.

Before cutting begins

You get back everything you have paid, less a 1% payment processing fee.

After cutting has started

Your fabric has been cut to your measurements and can no longer be used for anyone else. You get back 50% of what you have paid, less the 1% processing fee on that refund.

Once stitching has started

The piece is being made for you, so amounts already paid are not refunded. We still complete the piece and hand it over as agreed.

Why there is a 1% fee

Banks and payment providers keep their charges when a payment is refunded. The fee covers that cost and is taken only from refunds on cancellations you ask for. It is never charged when we cancel.

Example: you paid ₹5,000 and cancel before cutting. Refund = ₹5,000 − ₹50 = ₹4,950. After cutting: 50% = ₹2,500, less ₹25 = ₹2,475.

Sometimes we may have to cancel an order: the fabric or materials become unavailable, we cannot meet a date we confirmed with you, or we are otherwise unable to make the piece. When we cancel, for any reason, you get a full refund of everything you paid, including any delivery charge, with no deductions.

If we expect to miss a delivery date we confirmed, we will tell you as soon as we know. You can then choose a new date or cancel for a full refund.

If an order is cancelled before it is dispatched, the delivery charge is refunded in full. It is not deducted from your refund.

We start the refund within 2 working days of confirming the cancellation, and we send you the refund reference.

• Online payments (card, UPI, net banking or wallet through our payment provider) are refunded to the same card, account or wallet. Your bank usually credits it within 5–7 working days.
• UPI paid directly to us is refunded to the same UPI ID or bank account it came from, usually within 5–7 working days.
• Cash or card paid at the studio is refunded by UPI or bank transfer to an account in your name.

We do not refund to a different person or a different account from the one that paid. If a refund has not reached you after 7 working days, contact us with the refund reference and we will follow it up with the bank.

Made-to-measure pieces cannot be returned or exchanged for a change of mind, size or colour. If something is not right, tell us within 7 days of delivery or collection:

• Fit: we adjust the piece to your confirmed measurements free of charge.
• Damaged, defective or wrong item: we repair or remake it at our cost. If neither is possible, you get a full refund with no deductions.

Full details are in our Delivery & Returns policy.

Rental bookings, security deposits and their refunds follow our separate Rental Policy.

This policy does not limit any rights you have under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

If you have a question or a complaint about an order, a payment, a refund or your personal data, contact our Grievance Officer. We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.

Please quote your order number if your message is about an order. If you are not satisfied with our response, you can approach the National Consumer Helpline (1915 or consumerhelpline.gov.in) or the consumer commission under the Consumer Protection Act, 2019.